The use of this website is subject to the following terms and conditions:

• Prices: Prices quoted are excluding VAT. Prices exclude a carriage charge of £7.95. Carriage charge applies to mainland UK apart from Scottish Highlands. If you are placing an order from outside the mainland UK or Scottish Highlands please ask about carriage charges.
• Special offers are subject to availability and may be withdrawn at any time.
• Delivery is subject to stock and the size of your order. Please enquire at the time of placing your order as to the expected delivery time.
• Payment: Payment is accepted by credit/debit card (2.7% charge for credit card payments), cheque (must be cleared before goods are despatched) or alternatively you can apply to open a credit account (takes 5 days to process).
• Title: Ownership of goods remains with Phoenix Uniform Company until paid for in full.
• Cancellation: You must cancel your order by giving us notice of cancellation by phoning 0113 245 5050. All artwork or set-up costs incurred prior to the notice will be charged in full. Changes to artwork, after order confirmation, which incur additional time will also be charged in full. Garments which have already been produced and classed as work in progress prior to cancellation will be Invoiced in full.
• Samples: These are charged in full including carriage. However they are returnable, upon which we will credit fully apart from the carriage charge.
• Force Majeure: We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond reasonable control.
• General: All products subject to availability. We reserve the right to allow slight variations which create continuous supply or improvements. Every effort is taken to recreate each item, but the colour reproduction is as accurate as modern resolutions will allow. Phoenix Uniform Company are not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors.
• Returns: You may return any stock item within 30 days from date of Invoice. Goods must be in their original condition and contained within their product packaging and then packed in a suitable strong case for transport along with our official returns document. Please call 0113 245 5050 before returning any item. Any consignment that does not comply with the above will be refused without credit. Goods supplied to order which are modified or produced to your own specified requirements are NON-REFUNDABLE.